The Least Trusted Car Company in the U.S.
While Kia earned the same score this year as it did in 2020, and it is far from the least trusted brand on the list, customers appear to be unimpressed by the company’s automobiles in general. On Consumer Affairs, one owner recommended, “Never purchase a Kia.” “And if you do, don’t expect them to assist you with recall components. I’ve talked to at least ten people thus far. Half of them say the same thing. Half of them mention something else.”
Volkswagen’s ACSI rating may have lost a point from last year, but the firm is undergoing a big transformation, which includes a strong push in the manufacture of electrified and even driverless vehicles in the future years. Volkswagen CEO Herbert Diess “wants electric cars to make up half of the Volkswagen Group’s sales in 2030, and 100 percent of its sales in important markets to be zero-emission by 2040,” according to CNN Business.
Volvo has a reputation for being a trustworthy vehicle manufacturer, but that reputation isn’t set in stone for the firm, which slipped one point from last year’s poll. In 2020, one confirmed reviewer said on Consumer Affairs, “I screwed up by trusting the hoopla surrounding Volvo.” “I made a mistake by purchasing a pre-owned Volvo that was still under warranty. I made a mistake by believing that a Volvo would last for 50,000, 80,000, or 100,000 miles without requiring repeated pricey significant repairs. Don’t be duped like I was.”
Acura also only lost a point from last year’s ACSI score, and the business has a Consumer Affairs overall rating of four out of five stars, but there are numerous online complaints regarding the Honda-owned vehicle brand’s customer service and upkeep. An furious verified reviewer stated on Consumer Affairs earlier this year, “Acura does not stand by their goods or do the right thing by the client.”
Chevy’s ACSI score remained unchanged from the previous year, indicating that, while its customer image did not deteriorate, it did not improve—especially in light of a recent recall of its Chevy Bolt model for a potential fire hazard. “For reassurance and to transport my family, I acquired a new Chevrolet. I’ve owned it for two months and 2,000 miles, and it’s been nothing but a pain and a nightmare “On Consumer Affairs, one Chevy owner expressed his dissatisfaction.
It’s no surprise, given one customer’s laundry list of concerns, that Jeep’s ASCI score remained same from the previous year, at 76. “I’ve had this automobile for two years and bought it fresh new. It has been the worst vehicle I have ever owned “Consumer Affairs received a verified review. “The windshield is a chip magnet, and you can tell it’s of poor quality. Driving on paved roads, I’ve already got two chips and one crack. The paint is also inexpensive since it chips readily under typical driving conditions. And, aside from all the recalls, the most serious concern is that my car uses the most costly oil, complete synthetic, and it runs out at 3,000 miles.”
Lincoln’s ACSI score fell one point from last year, which might be related to the fact that Consumer Reports ranked its 2020 Aviator SUV the most unreliable new automobile. One disgruntled owner commented on Cars.com, “I’ve brought this car into the shop four times for unrelated dependability concerns totalling almost three weeks of missed usage.” “I am extremely dissatisfied with Lincoln’s quality and will not purchase another.”
Infiniti’s score has dropped four points from the ACSI study in 2020, but it isn’t the only drop it has seen. According to Business Insider, Infiniti’s sales have dropped by half since 2017, and the company only sold 79,000 automobiles in the United States last year. Consumer Affairs recently revealed that Infiniti is recalling 3,569 of its 2021 Q50, Q60, and QX80 cars owing to a software fault that prevents the rearview camera from displaying.
In the 2021 J.D. Power Initial Quality Study, Mitsubishi’s new 2022 Outlander Sport and Eclipse Cross models got good ratings, while the brand’s 2021 ACSI score fell six points from previous year. “For a business that prides itself on its warranty, they fight tooth and nail not to cover it,” one Mitsubishi owner lamented on Consumer Affairs. “I’ll never purchase another Mitsubishi because my 3-year-old car is already a junker.”
For years, Chrysler has been a failing brand, and things aren’t looking good for the carmaker, which just underwent a merger and is now controlled by Stellantis. According to The Drive, Stellantis CEO Carlos Tavares recently stated that Chrysler has a decade to show its worth, or it would be forced to close permanently.